patient services

MACHINE INSTRUCTION

Review of machine menu settings with detailed explanation of their function and how to customize for maximum comfort including detailed explanation of ramp time, heated humidifier settings, EPR/cFLEX, sleep reports, etc.

MASK FITTING AND TROUBLESHOOTING

Assistance with mask fitting including troubleshooting for comfort, leaks, sizing and proper mask selection.

BRIEF VIRTUAL VISIT

New to CPAP 101! In lights of the Covid-19 pandemic, virtual visits/video conferencing using Zoom due to social distancing requirements will be offered. Other applications such as Skype or FaceTime are available.

COMPLEX VIRTUAL VISIT

New to CPAP 101! In light of the Covid-19 pandemic, virtual visits/ video conferencing using Zoom due to social distancing requirements will be offered. Other applications such as Skype and FaceTime are available.

NAVIGATING THE INSURANCE COMPANY REQUIREMENTS

Most insurance companies require documentation in order to cover the cost of PAP machines and supplies. Patients may want to switch from one home care company to another, and that is not as simple as it may sound. Switching from one insurance company to another may offer a whole host of issues when wanting to order a simple mask or machinepart. We can assist you with these onerous requirements.

COMPLIMENTARY FOLLOW UP VISIT

After each visit, I will provide a complimentary phone and/or video follow up call to answer any additional questions and/or to check mask fitting or machine comfort settings if changes were made during our initial visit.

HOW TO PREPARE for a virtual visit

ZOOM

You will not need a Zoom account to join our virtual meeting as a participant. We will send you a link via email prior to the scheduled meeting. Once you receive the email invitation, click the 'join' link and you will be prompted to download or launch Zoom. Once it is launched, you may see a message on your screen that says "Waiting for the host to start this meeting". Remain here until the meeting begins.

WHAT YOU WILL NEED

Please be in front of your computer, smart phone, tablet or lap top equipped with audio in the unmute setting. Please have your CPAP machine, mask and any parts handy that you will need during the virtual visit. It is helpful to be near your phone or have your cellular phone handy in case we need to reach out to you if there are any technical difficulties.